Privacy Policy

This Privacy Policy explains how CiuxCall ("we", "us", "our") collects, uses, and protects your information.

Information We Collect

• Account Information: Name, email address, and contact details you provide when registering.
• Usage Data: Activity logs, room/staff changes, app usage and support queries.
• Device Information: Technical info about the device/browser, OS, IP address (for security, analytics, and notifications).
• Device Tokens: Anonymous device identifiers (device tokens) required for push notifications. These tokens do not contain personal data and are deleted upon logout or app removal.
• Payment Data: All payments and subscriptions are processed securely by Stripe. CiuxCall does not store or process your payment card data on its own servers.

How We Use Your Information

• To provide and maintain the CiuxCall service
• To send system messages, push notifications and support emails
• To process payments and manage subscriptions (via Stripe)
• To improve, secure and troubleshoot the platform
• To comply with legal requirements

Push Notifications & Device Tokens

CiuxCall may send push notifications to your device to notify you about new requests, messages, or important information. These notifications require your permission, which you can revoke at any time in your device settings.

For push notifications, the app stores an anonymous "device token" linked only to your account and device. This token is deleted when you log out or uninstall the app, and is never shared with third parties.

Payments & Subscriptions

All payments, including subscriptions, are processed securely via Stripe. CiuxCall never stores your credit card number or payment details on its own servers. For more information, see Stripe's Privacy Policy.

Data Sharing

• We do not sell or share your personal data with third parties except:
• To payment processors (Stripe) for subscription/payment management
• To service providers such as Google Cloud and Firebase for secure data storage and analytics
• To comply with law enforcement or legal obligations if required
• All data is stored securely using Google Cloud and Firebase infrastructure, which is GDPR and industry-standard compliant.

Your Rights

• You may request access, correction or deletion of your account and data at any time by emailing us at .
• You can opt-out of push notifications at any time in your device settings.
• You have the right to complain to your data protection authority if you believe your data is being mishandled.

Data Security

We take appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

Children's Privacy

CiuxCall is not intended for children under 16. We do not knowingly collect or solicit personal data from children. If you believe a child has provided us personal information, please contact us for immediate removal.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you by email or within the app.

Contact

For any questions about this Privacy Policy, or to exercise your rights, please email:

Last updated: July 2025